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Ticket wo_0b81248c77 — exception
Unit 2A · emergency locksmith
“Locked myself out, standing outside with groceries. Can someone help?”
Vendor: KeyLine Locksmith, authorized $273
Outbox
to tenant · ack
Got it — we've received your report about unit 2A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 2A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to tenant · acknowledgment
Your emergency maintenance request for being locked out has been received. We have dispatched a locksmith to assist you. We will contact you as soon as the service is complete.
Your emergency maintenance request for being locked out has been received. We have dispatched a locksmith to assist you. We will contact you as soon as the service is complete.
to vendor · dispatch_offer
Work order wo_0b81248c77 Unit 2A: Locked myself out, standing outside with groceries. Can someone help? Authorized scope: Locksmith service for lockout Authorized: $273 Reply ACCEPT or DECLINE.
Work order wo_0b81248c77 Unit 2A: Locked myself out, standing outside with groceries. Can someone help? Authorized scope: Locksmith service for lockout Authorized: $273 Reply ACCEPT or DECLINE.
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to property_manager · escalation
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_0b81248c77)
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_0b81248c77)
Audit trail
- tenant request_received — Locked myself out, standing outside with groceries. Can someone help?
- agent tenant_msg:ack — Got it — we've received your report about unit 2A and it's in the queue now. You
- agent triaged — emergency/locksmith conf=0.99
- agent quote_requested — KeyLine Locksmith: $273, ETA 3h
- agent dispatched — to KeyLine Locksmith ($273)
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent escalated — vendor unresponsive after 3 nudges