← board
Ticket wo_1032f075a9 — exception
Unit 1A ·
“I smell gas near the stove, it's pretty strong. Neighbors say they smell it too.”
Outbox
to tenant · ack
Got it — we've received your report about unit 1A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 1A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to property_manager · escalation
Needs your attention: Invalid triage category and urgency (ticket wo_1032f075a9)
Needs your attention: Invalid triage category and urgency (ticket wo_1032f075a9)
to tenant · acknowledgment
Dear tenant, your request for a gas odor emergency has been escalated to our team for immediate attention. We will inform you as soon as it is resolved.
Dear tenant, your request for a gas odor emergency has been escalated to our team for immediate attention. We will inform you as soon as it is resolved.
Audit trail
- tenant request_received — I smell gas near the stove, it's pretty strong. Neighbors say they smell it too.
- agent tenant_msg:ack — Got it — we've received your report about unit 1A and it's in the queue now. You
- agent escalated — Invalid triage category and urgency