← board
Ticket wo_61e139dcd4 — exception
Unit 4A · routine plumbing
“Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.”
Vendor: Rapid Rooter Plumbing, authorized $259
Outbox
to tenant · ack
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to tenant · acknowledgment
Dear tenant, your request for a constantly dripping kitchen faucet has been dispatched to Rapid Rooter Plumbing. They will contact you shortly to schedule the repair.
Dear tenant, your request for a constantly dripping kitchen faucet has been dispatched to Rapid Rooter Plumbing. They will contact you shortly to schedule the repair.
to vendor · dispatch_offer
Work order wo_61e139dcd4 Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Fix constantly dripping kitchen faucet Authorized: $259 Reply ACCEPT or DECLINE.
Work order wo_61e139dcd4 Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Fix constantly dripping kitchen faucet Authorized: $259 Reply ACCEPT or DECLINE.
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to property_manager · escalation
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_61e139dcd4)
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_61e139dcd4)
Audit trail
- tenant request_received — Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.
- agent tenant_msg:ack — Got it — we've received your report about unit 4A and it's in the queue now. You
- agent triaged — routine/plumbing conf=0.95
- agent quote_requested — Rapid Rooter Plumbing: $259, ETA 4h
- agent quote_requested — Bay Area Pipe Works: $238, ETA 26h
- agent dispatched — to Rapid Rooter Plumbing ($259)
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent escalated — vendor unresponsive after 3 nudges