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Ticket wo_c08787585b — exception
Unit 4A · routine plumbing
“Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.”
Vendor: Bay Area Pipe Works, authorized $257
Outbox
to tenant · ack
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to vendor · dispatch_offer
Work order wo_c08787585b Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Routine plumbing repair for dripping kitchen faucet Authorized: $257 Reply ACCEPT or DECLINE.
Work order wo_c08787585b Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Routine plumbing repair for dripping kitchen faucet Authorized: $257 Reply ACCEPT or DECLINE.
to tenant · acknowledgment
Your request for a routine plumbing repair for the dripping kitchen faucet has been received and is being processed. A technician from Bay Area Pipe Works will be dispatched shortly.
Your request for a routine plumbing repair for the dripping kitchen faucet has been received and is being processed. A technician from Bay Area Pipe Works will be dispatched shortly.
to tenant · schedule_offer
Your repair is scheduled: Mon Aug 24, 02:31–02:31 UTC. Reply here if that time doesn't work and we'll rearrange.
Your repair is scheduled: Mon Aug 24, 02:31–02:31 UTC. Reply here if that time doesn't work and we'll rearrange.
to property_manager · escalation
Needs your attention: invoice $9999 exceeds authorized $257 (ticket wo_c08787585b)
Needs your attention: invoice $9999 exceeds authorized $257 (ticket wo_c08787585b)
Audit trail
- tenant request_received — Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.
- agent tenant_msg:ack — Got it — we've received your report about unit 4A and it's in the queue now. You
- agent triaged — routine/plumbing conf=0.90
- agent quote_requested — Bay Area Pipe Works: $257, ETA 26h
- agent quote_requested — Rapid Rooter Plumbing: $266, ETA 4h
- agent dispatched — to Bay Area Pipe Works ($257)
- vendor accepted — window Mon Aug 24, 02:31–02:31 UTC
- agent tenant_msg:schedule_offer — Your repair is scheduled: Mon Aug 24, 02:31–02:31 UTC. Reply here if that time d
- vendor completed — partial fix attempted
- agent escalated — invoice $9999 exceeds authorized $257