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Ticket wo_dd79a0035e — exception
Unit 3A · routine plumbing
“Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.”
Vendor: Bay Area Pipe Works, authorized $224
Outbox
to tenant · ack
Got it — we've received your report about unit 3A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 3A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to vendor · dispatch_offer
Work order wo_dd79a0035e Unit 3A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Plumbing service for dripping faucet Authorized: $224 Reply ACCEPT or DECLINE.
Work order wo_dd79a0035e Unit 3A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Plumbing service for dripping faucet Authorized: $224 Reply ACCEPT or DECLINE.
to tenant · acknowledgment
Your maintenance request for the dripping kitchen faucet has been received. We have dispatched a plumber to address the issue. We will contact you as soon as the service is complete.
Your maintenance request for the dripping kitchen faucet has been received. We have dispatched a plumber to address the issue. We will contact you as soon as the service is complete.
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to property_manager · escalation
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_dd79a0035e)
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_dd79a0035e)
Audit trail
- tenant request_received — Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.
- agent tenant_msg:ack — Got it — we've received your report about unit 3A and it's in the queue now. You
- agent triaged — routine/plumbing conf=0.99
- agent quote_requested — Rapid Rooter Plumbing: $248, ETA 4h
- agent quote_requested — Bay Area Pipe Works: $224, ETA 26h
- agent dispatched — to Bay Area Pipe Works ($224)
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent escalated — vendor unresponsive after 3 nudges