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Ticket wo_eb604ee915 — exception
Unit 4A · routine plumbing
“Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.”
Vendor: Bay Area Pipe Works, authorized $243
Outbox
to tenant · ack
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 4A and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to tenant · update
Dear tenant, your maintenance request for the constantly dripping kitchen faucet has been received and is being scheduled for repair. We will notify you as soon as the issue is resolved. Thank you for your patience.
Dear tenant, your maintenance request for the constantly dripping kitchen faucet has been received and is being scheduled for repair. We will notify you as soon as the issue is resolved. Thank you for your patience.
to vendor · dispatch_offer
Work order wo_eb604ee915 Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Fix kitchen faucet drip Authorized: $243 Reply ACCEPT or DECLINE.
Work order wo_eb604ee915 Unit 4A: Kitchen faucet drips constantly. Been like that a couple weeks, just annoying. Authorized scope: Fix kitchen faucet drip Authorized: $243 Reply ACCEPT or DECLINE.
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to vendor · nudge
Checking on work order — can you confirm the arrival window?
Checking on work order — can you confirm the arrival window?
to property_manager · escalation
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_eb604ee915)
Needs your attention: vendor unresponsive after 3 nudges (ticket wo_eb604ee915)
Audit trail
- tenant request_received — Kitchen faucet drips constantly. Been like that a couple weeks, just annoying.
- agent tenant_msg:ack — Got it — we've received your report about unit 4A and it's in the queue now. You
- agent triaged — routine/plumbing conf=0.95
- agent triaged — routine/plumbing conf=0.95
- agent quote_requested — Bay Area Pipe Works: $243, ETA 26h
- agent quote_requested — Rapid Rooter Plumbing: $269, ETA 4h
- agent tenant_msg:update — Dear tenant, your maintenance request for the constantly dripping kitchen faucet
- agent dispatched — to Bay Area Pipe Works ($243)
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent vendor_msg — Checking on work order — can you confirm the arrival window?
- agent escalated — vendor unresponsive after 3 nudges