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Ticket wo_fa4658cb6f — awaiting approval
Unit 2B · emergency locksmith
“Locked myself out, standing outside with groceries. Can someone help?”
Pending dispatch: KeyLine Locksmith for $241
Outbox
to tenant · ack
Got it — we've received your report about unit 2B and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
Got it — we've received your report about unit 2B and it's in the queue now. You'll hear back shortly with next steps. Reply here if anything changes.
to property_manager · approval_request
Approval needed ($241): after-hours emergency gating policy applies. Ticket wo_fa4658cb6f.
Approval needed ($241): after-hours emergency gating policy applies. Ticket wo_fa4658cb6f.
to tenant · update
Dear tenant, your maintenance request for being locked out with groceries has been received and is currently awaiting approval from the property manager. We will notify you as soon as the issue is resolved. Thank you for your patience.
Dear tenant, your maintenance request for being locked out with groceries has been received and is currently awaiting approval from the property manager. We will notify you as soon as the issue is resolved. Thank you for your patience.
Audit trail
- tenant request_received — Locked myself out, standing outside with groceries. Can someone help?
- agent tenant_msg:ack — Got it — we've received your report about unit 2B and it's in the queue now. You
- agent triaged — emergency/locksmith conf=0.95
- agent triaged — emergency/locksmith conf=0.95
- agent quote_requested — KeyLine Locksmith: $241, ETA 3h
- agent approval_gate_created — after-hours emergency gating policy applies ($241)
- agent tenant_msg:update — Dear tenant, your maintenance request for being locked out with groceries has be